KNOWLEDGE BASE

How can we help?

Guides, references, and troubleshooting for CADMUS SEG.

Popular Articles

How to point your MX records to CADMUS SEG

Getting Started · 5 min read

Setting your spam policy for the first time

Getting Started · 4 min read

How quarantine works — overview

Quarantine · 4 min read

Understanding spam score thresholds

Spam Policies · 5 min read

MX record setup for common DNS providers

MX & DNS · 6 min read

SPF, DKIM, and DMARC — setting up correctly

MX & DNS · 8 min read

Browse by Category

Getting Started

5 articles

How to point your MX records to CADMUS SEG

Popular

Verifying your domain after MX update

Setting your spam policy for the first time

Popular

Inviting users to your organisation

Understanding the dashboard overview

Quarantine

5 articles

How quarantine works — overview

Popular

Releasing an email from quarantine

Bulk releasing and deleting quarantined messages

Setting up daily quarantine digests

Whitelist a sender to prevent future quarantine

Spam Policies

5 articles

Understanding spam score thresholds

Popular

Configuring DNSBL checks

Greylisting — what it is and when to use it

Setting per-domain policies

Custom header actions and quarantine rules

MX & DNS

6 articles

MX record setup for common DNS providers

Popular

Cloudflare MX configuration guide

GoDaddy MX configuration guide

Route 53 MX configuration guide

SPF, DKIM, and DMARC — setting up correctly

Popular

Troubleshooting MX verification failures

Security & MFA

5 articles

Enabling MFA on your account

Setting up TOTP authenticator apps

Using push notifications for two-factor authentication

Managing active sessions

Password and credential best practices

Billing & Plans

5 articles

Understanding per-domain pricing

How to upgrade or downgrade your plan

Adding and managing payment methods

Downloading and understanding invoices

Free trial conditions and what happens after

Still need help?

Our support team responds within hours, not days.